Refund Policy
Last updated: 18/10/2025
1) General policy
Purchases of credits and single-use payments are generally non-refundable.
Credits that have been used cannot be refunded.
We will issue refunds for clear billing errors after an internal review.
2) When we refund
We may approve a refund in the following cases after verification:
Duplicate charge or accidental double payment for the same item.
Unauthorized charge proven by payment provider investigation.
Technical failure on our side where the service did not deliver and the related credits were not consumed.
Subscription charged after timely cancellation with proof of cancellation before the renewal date.
3) When we do not refund
Credits that have been partially or fully used.
Dissatisfaction with creative outcomes when the system functioned as intended.
Change of mind after purchase.
Abuse of promotions, trials, or free credits.
4) Subscriptions and cancellations
You can cancel anytime from your account settings.
Cancellation stops future renewals. The current billing period is not refunded or prorated.
If you were charged after canceling on time, contact support for review.
5) How to request a refund
Email connect@getmycreative.com with:
Full name and account email
Order ID or transaction reference
Date and amount charged
Clear description of the issue and any screenshots
6) Review process and timelines
We first verify payment records and platform logs.
We may ask for additional information to complete the review.
If approved, refunds are issued to the original payment method. Processing times depend on your bank or payment provider.
If the review finds no error, we will share a brief explanation of the decision.